28-9-2016

Every Wednesday the manager ‘’layer’’ of the Kadaster project has a meeting. The purpose of this meeting is to keep every department informed about what is currently happening, or which major errors were made. Therefore these meetings are mainly focussed on troubleshooting. One of the problems my uncles department faced, was the fact that they were receiving a lot of complaints about errors they were not responsible for. For example when a client can’t get logged into the system, they probably will blame the application department for this. However in some cases this is not their mistake, but there problems made at the programming department. This Wednesday they tried to come closer to a solution for this problem, because in most cases this meant that the application department could not be any help for the client, because they are not specialised in this part of the programme, so it takes too much time to solve the client’s problem, because it is not clear which department is responsible.
We also visited the innovation centre where Capgemini employees from different parts of the world come together to make new programmes or gadgets like drones or VR glasses. By doing this Capgemini hopes that these different world perspectives will result into new revolutionary products.
At the end of the day I did a few webinars on Kanto’s Voice of the customer theory.